Refund Policy
At LazyX, we aim to deliver top-quality products and a smooth shopping experience. However, if you face any issue such as a product defect, size mismatch, wrong item received, damaged packaging, or quality concern, we're here to help.
5-Day Window
Contact us within 5 days of delivery
Fast Refunds
Processed within 5-7 business days
Quality Verified
All returns inspected for approval
Eligibility for Refund/Exchange
If you experience any issue, please contact us within five (5) days of delivery. To raise a concern, kindly provide the following details:
- Your order number
- Product name
- Clear images of the product and packaging
- A brief description of the issue
⚠️ Complaints raised after 5 days of delivery may not be eligible for refund or exchange review.
How to Contact Us
You can reach us through the following channels:
Return Process
If your concern is verified as genuine, we'll share a return shipping label and detailed return instructions via email. Please ensure that the item is returned in its original condition, unused, and with tags intact.
⚠️ Returns sent without our provided label and instructions may not be accepted.
Refund Method
Once we receive and inspect your returned item:
- If your return is approved, we will initiate a refund to your original payment method (such as your bank account, UPI, or card used during purchase).
- Refunds are usually processed within 5–7 business days after the returned product passes quality inspection.
- You will receive a confirmation email once your refund has been initiated.
Missing Orders
If your order is marked as delivered but you haven't received it, please contact us within 24 hours of receiving the delivery notification. Our team will verify and resolve the issue as quickly as possible.
Need Help with Your Order?
Our customer service team is here to assist you with any concerns or questions about returns and refunds.
Contact Support